VAT ID: 10080547514
Headquarters: Ventilatorska 14, 10250 Lučko, Croatia
The contents published on the website of Biofarm Life are the property of Biofarm d.o.o., and may be used only for non-commercial purposes, provided that all the stated copyright notices are observed, which means that they may not be copied, reproduced, or in any other way distributed.
Biofarm d.o.o., is not responsible for temporary unavailability or incomplete functionality of the website, possible inaccuracy of data, or for any damage caused by the use of incorrect or incomplete information. Biofarm d.o.o., or any other legal or natural person who participated in the creation and development of this website, is not responsible for any damage that may arise from access to information, use or inability to use the information on this website or any error or deficiency in their content. Also, Biofarm d.o.o. reserves the right to change the content.
Access to this site and the information on it is subject to the terms and conditions set out below.
The website of Biofarm d.o.o. can be used for private use without any usage fees. By using Biofarm Life webshop you agree to abide by the following Terms and Conditions and are deemed to have agreed to them.
Some of the photos on the Biofarm Life webshop are only illustrative in nature.
2. Working hours:
The online store is open Monday to Friday from 08:00 to 16:00.
The online store is closed on Saturdays, Sundays, and holidays, orders received over the weekend will be processed the first following business day.
3. Terms of purchase:
Procedure and conditions of purchase and sale on the Biofarm Life webshop are defined by the following parameters: ordering, shipping, payment, delivery, and return, or complaint.
The supplier of the ordered goods is Biofarm d.o.o.. Biofarm allows you to purchase the entire range of goods that are in the online offer.
A customer is considered to be any person who fills in the required information, registers, and electronically orders (buys) at least one product.
All prices are expressed in Euros (€) – and increased by VAT.
4. Ordering goods:
Order of the goods can be done 24 hours a day, seven days a week.
Goods are ordered electronically by selecting a specific product and storing it in the consumer basket. The goods are considered ordered at the moment when the customer selects and finally confirms the order.
Biofarm d.o.o. undertakes to deliver all ordered products that are in stock at the time of delivery.
If Biofarm d.o.o. is not able to deliver any of the ordered products, (if possible) will contact the buyer of the goods by phone or e-mail regarding a replacement product or cancellation of the ordered product. All other ordered products will be delivered.
5. Dispatch of goods:
The ordered goods will be stacked in such a way that they cannot be damaged during normal transport.
6. Delivery of goods:
Delivery within EU is done via GLS.
Delivery outside EU is dove via Hrvatska Pošta.
7. Delivery times:
For orders received on working days, from Monday to Friday, until 2 pm, Biofarm will send shipments to the GLS delivery service on the same day to the addresses of customers. For orders received on Saturdays, Sundays and other non-working days, Biofarm will send the shipments to the GLS delivery service on the first following working day to the customer’s address.
GLS determines the delivery date according to the conditions that apply to their delivery service, Biofarm d.o.o. has no effect on the delivery time to the customer’s address and cannot arrange the exact delivery time specifically for an individual customer.
Biofarm is not and cannot be responsible for the work of GLS delivery service employees.
Approximate delivery time via GLS: within 2 weeks days
8. Shipping costs:
Exact shipping cost will be calculated at the checkout.
9. Conclusion and termination of the Sales Agreement, Complaints:
These Terms and Conditions, as well as individual terms of sale indicated with information on certain products, represent the offer of Biofarm d.o.o. for concluding the Agreement and the user as a customer by concluding the order or otherwise determined by these Terms accepts it, which is considered to be a contract between the user and Biofarm d.o.o., and according to the terms of sale specified in these Terms.
The subject and commercial purpose of the Agreement is the purchase of the selected product or service through the Biofarm Life web store with the payment of the appropriate fee – the price of the product or service. The contract is concluded by means of remote communication (Contract concluded at a distance) through: printed promotional messages with the purchase order and the Internet.
The contract enters into force and is binding at the time of concluding the order and creating an invoice.
The User may unilaterally terminate the Agreement within 14 (fourteen) days without giving a reason.
In order for the user to exercise the right to unilateral termination of the Agreement, he must notify Biofarm d.o.o. on its decision on unilateral termination of the Agreement before the expiration of the deadline by an unambiguous statement sent by mail (to Biofarm d.o.o. Ventilatorska 14, 10250 Zagreb, Lučko) or by e-mail to firstname.lastname@example.org, in which you will state your name, address telephone, fax or e-mail address.
The deadline for unilateral termination of the Contract is 14 (fourteen) days from the day when the user or a third party designated by the user, who is not a carrier, the goods subject to the Contract are handed over, or in case of service, from the conclusion of the Contract.
If the user unilaterally terminates the Agreement, he will be refunded the funds received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the date when Biofarm d.o.o. or Biofarm Life web store receives the user’s decision on unilateral termination of the Contract, unless the user has chosen another type of delivery, which is not the cheapest standard delivery offered. Refunds will be made in the same way as the user made the payment. In the event that the user agrees in another way to refund the amount paid, he does not bear any costs in relation to the refund. Biofarm d.o.o. can issue a refund only after the goods have been returned to Biofarm or after proof has been provided to Biofarm that the goods have been sent back.
The user is obliged to deliver the goods or send them to the address Biofarm d.o.o., Ventilatorska 14, 10250 Zagreb, Lučko, CROATIA without undue delay, and in any case no later than 14 (fourteen) days from the day when Biofarm d.o.o., i.e. Biofarm Life web store, sent its decision on unilateral termination of the Agreement. The direct costs of returning the goods are borne by the user.
The user is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics, and functionality of the goods. In case of damage to the original packaging, the amount of the refund will be reduced by a percentage corresponding to the value of the goods. In that case, you will be notified.
10. Online dispute resolution
Special regulations of the European Union from 15.02. In 2016, across the EU, disputes related to online shopping can be resolved through the ODR platform, which you can access at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home. chooseLanguage
If you encounter a problem during an online purchase within the EU (defective product, inability to replace the product, etc.), you can submit your complaint in a faster and easier way at the link above.
The advantage of this platform is that it can be used by consumers and traders, and the complaint can be submitted in one of the 23 official languages of the EU.
To register at the Biofarm Life webshop, you must be at least 18 years old. The buyer is responsible for the accuracy and completeness of the data entered during registration. If there is any change in the information you entered during registration, you must immediately update your account to notify us of the changes. By registering you become a buyer of Biofarm d.o.o. Internet shop and you agree to these Terms and Conditions. The data you entered will be used exclusively for the purpose of buying and selling products and establishing business contact and will not be used for other purposes or be available to other persons for inspection.
Upon registration, in the Biofarm Life webshop, you will be required to create an online store password that you must keep to yourself and not share with others. You are fully responsible (materially and legally) for all acts and orders made under your password. If you know or suspect that someone else knows your password, you are obliged to inform us by calling our Contact Center on +3851 6596-333 every working day from 08.00 to 16.00 or send an e-mail at email@example.com. If there is any doubt about the possibility of security breaches, unauthorized use of services, or violation of terms and conditions, Biofarm d.o.o. reserves the right to ask you to change your password or terminate your account immediately without notice.
13. Security of purchase and payment:
Biofarm d.o.o. undertakes to provide protection of personal data of customers, by collecting only the necessary, basic data on customers/users that are necessary to fulfill our obligations;
Biofarm d.o.o. informs customers how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns.
All user data is strictly kept and is only available to employees who need this data to do the job. All employees of Biofarm d.o.o. and business partners are responsible for adhering to the principles of privacy.
To securely authorize payments on our website, we use the services of our partner T-Com and their Pay Way system, which ensures the secure conduct of online credit card transactions. All online payments made through our site are made through a connection protected with 128-bit SSL data encryption and the MD5 algorithm.
14. External services:
Services provided by – Biofarm d.o.o. Online store do not include the costs you create using computer equipment and services to access our site. Biofarm d.o.o. is not responsible for telephone costs or any other costs that may occur. Please note that you use all websites at your own risk. Biofarm d.o.o. makes no warranties and is not liable in any form and assumes no liability for direct or indirect damages you may suffer by using the Services or in connection with the use of the Websites, Services (Servers), Software Packages (Software), and the Internet. The Internet is an international, independent computer network that Biofarm d.o.o. does not control in any form but is only tied to it and therefore cannot guarantee the availability of services (servers) that it does not directly control.
15. Intellectual property:
All content published on this website of Biofarm d.o.o. such as texts, graphics, trademarks (logos), icons, thumbnails, audio and video recordings, digital content, software packages (software), and other unlisted content published on this site, are the property of or Biofarm d.o.o. or a retailer or supplier of software packages (software) and are protected by domestic and international copyright and intellectual property rights and their unauthorized use is not permitted. You hereby agree to prohibit the reproduction, duplication, or distribution of the design or background of the Biofarm d.o.o. website, individual elements of the website, design, logo, and trademark of Biofarm d.o.o. without the written consent of Biofarm d.o.o.
Although Biofarm d.o.o. strives to give the best possible offer of services, Biofarm d.o.o. cannot guarantee that the services on the website of Biofarm d.o.o. to suit your needs. Biofarm d.o.o. cannot guarantee that the service will be error-free. If an error occurs, please report it to our Contact Center or by e-mail: firstname.lastname@example.org in order to eliminate it as soon as possible. Access to Biofarm d.o.o. online store may sometimes be unavailable due to works, maintenance, or the introduction of new content.
17. Other Internet sites:
Biofarm d.o.o. online store includes links to other websites, and the materials on those sites are beyond the control of Biofarm d.o.o. and is therefore not responsible for the content on those sites.
An invoice will be created according to the prices at which you ordered the items. If you are not satisfied with the ordered item, you can return it in accordance with these Terms and Conditions. If the price charged for an item is higher than the price shown when ordering, you can return the item and you will receive a refund. Biofarm Life Internet store guarantees prices for 3 DAYS from the moment of ordering.
19. Order confirmation:
You will receive an order confirmation notification by e-mail after the purchase, which contains all the legally prescribed details about the purchased products, quantities, prices and delivery conditions. We will also inform you about any changes in the status of your order (change of the type of item or packaging that is not on offer, etc.).
20. Method of payment:
The customer can pay for the ordered products or services with credit card, bank transfer, payment slip, PayPal and payment to the bank account of Biofarm d.o.o. You can use the following credit cards to pay online: MasterCard®, Visa and Diners Club Card.
Please note that Biofarm d.o.o. may at any time, without prior notice, update or modify the information stored on all of its websites. Biofarm d.o.o. reserves the right to change these Terms and Conditions and undertakes to notify all registered users via the email addresses they entered during registration. All changes will apply to the use of all Biofarm d.o.o. If you do not agree with the stated rules of use and do not want to accept them, please contact our Contact Center on +3851 6596-333 every working day from 08.00 to 16.00 or send an e-mail to email@example.com with your remarks and during that time do not use the services of the Internet store.
We conduct research to further improve our products and services. We would greatly appreciate your contribution to the above research questions, comments, objections, and compliments. Please contact Biofarm d.o.o. Contact center on +3851 6596-333 every working day from 08.00 to 16.00, send an e-mail to firstname.lastname@example.org or write to us at Biofarm d.o.o., Ventilatorska 14, 10250 Zagreb, Croatia. Please note that sending private emails may be insecure and subject to unauthorized access by third parties or misdelivery. Any message received by e-mail will be considered non-confidential and Biofarm d.o.o. is not responsible for the security and privacy of such messages, while retaining the right to reproduce, use, dispose of and distribute them to third parties without restriction. Furthermore, we are free to use the ideas, designs, expertise, or techniques contained in such messages for any purpose, including, for example, developing, manufacturing, or marketing the products contained in such messages.
23. Exclusion of liability:
Biofarm d.o.o. does not guarantee that the materials contained on the subject pages are appropriate or user-accessible in certain locations, or is not responsible for access to them from the territory of countries where their content is prohibited by law. It will be considered that the access to the website from the mentioned locations has been undertaken arbitrarily with the responsibility of the user according to the applicable law. All information available on the website is for informational purposes only, may not be used for commercial purposes or distributed to third parties. Information about certain products and services on this website is subject to certain restrictions regarding the entities to which such information may be made available. Information provided by Biofarm d.o.o. published on this website are considered accurate and reliable at the time of their entry, however Biofarm d.o.o. does not guarantee the accuracy, truthfulness, or reliability of any information stored on this website. Biofarm d.o.o. does not warrant, express, or implied, including warranties of merchantability or fitness for a particular purpose, nor assumes any responsibility for the completeness or usefulness of any of the information, systems, products or processes disclosed. The information available on the Website should not be construed as a basis for making significant personal, financial, or business decisions, and you agree that you will not hold us responsible for failing to meet your expectations in this regard. Subject to statutory restrictions, Biofarm d.o.o. shall not be liable for any direct or indirect, incidental, non-pecuniary or material damage, loss, or expense incurred as a result of the use or inability to use any of the information available on this website. In this regard, we suggest consulting with an appropriate expert who will be able to give advice specifically tailored to your specific situation.
24. Customer reviews:
By placing an order on biofarm.life, you agree to receive an invitation to review the products purchased.
The Company is responsible for the processing of personal data:
BIOFARM Limited Liability Company for Trade and Services, with its registered office in the Republic of Croatia, Lučko, Ventilatorska 14, entered in the court register of the Commercial Court in Zagreb under the registration number of the subject of registration (MBS): 080261806, personal identification number (OIB): 10080547514.
Contact details of the personal data protection officer:
Method of collection and types of data collected
Certain services provided by the Company require the collection of personal data of users and / or customers, whereby basic data are collected in the following ways:
1. Directly by the users and / or customers themselves in a way that the users and / or customers themselves deliver them with the consent of the Company as the processing manager in a certain range of data that is essential for the provision of appropriate services. For the purpose of providing appropriate services, the user and / or the buyer is obliged to submit to the Company the following information that is necessary for the establishment of a contractual relationship for the provision of a particular service and / or sale of certain products from its range:
a) name and surname;
c) telephone and / or mobile phone number;
d) contact details of e-mail (e-mail address);
e) data on the bank account and card number for the purposes of regulating the payment obligation;
2. From other sources or from our business partners or from publicly available sources (for example, data available by accessing the telephone directory and other publicly available services);
3. Automatic visits to our web pages, applications and Web-shop portal, which are data associated with network identifiers (Internet protocol addresses and cookie identifiers, such as Google Analytics to track user and / or customer interaction ).
A cookie is a small data file that is stored on a computer or mobile device when you visit a particular website. Cookies are used to provide a better user experience to each user and / or customer, to store user and / or customer preferences, in order to make the website work more efficiently, as well as to monitor and test the use and traffic of the Company’s website. Cookies are also used to track internet usage and create user profiles, and then to display customized online ads based on user and / or customer preferences.
By disabling and / or blocking the storage of cookies, the user and / or customer can still browse the Company’s website. However, it is likely that certain features and / or functionalities of the website will not be available to such user and / or customer, or that the time required to access certain features of the website will be longer than usual.
The network identifiers in question may leave traces which, in combination with other identifiers and information provided by Internet service servers, may be used to identify the user and / or customer. Also, for this purpose, we collect and process the following data:
a) IP address information;
b) data on the use of individual applications;
c) data on the habits of users and / or customers – we create the specified data for the purpose of profiling users and / or customers.
The amount or scope of personal data that the Company collects depends on the type of service that the Company provides to its users and / or customers, as well as on the legal basis on which it collects data. The Company constantly takes care of collecting only the necessary range of personal data that is necessary to achieve the legally established purpose for which the data is processed.
For what purposes personal data is collected and further processed?
The Company collects personal information in order to provide, maintain, protect and improve its services related to the purchase of certain products, to understand the ways in which users and / or customers use the services provided and use the Company’s web pages and for the purpose of fulfilling contractual obligations. Such data is collected by the Company on the basis of the consent given by the user and / or the buyer for one or more specific purposes, as well as in one of the following cases.
Execution of contractual obligations
The Company collects and further processes personal data of users and / or customers for the purpose of concluding and executing contracts, delivery of ordered products, consulting and assistance in using products, providing appropriate additional and / or extended product warranties, resolving customer and / or customer complaints and other actions related to the conclusion and execution of contracts in accordance with applicable regulations.
The legal basis for the processing of personal data of users and / or customers for the above purposes is the need to enter into a contract, ie, in case the user and / or customer refuses to provide relevant data, the Company will not be able to enter into a contract and / or take certain actions. execution of the concluded contract.
Fulfillment of legal obligations
Based on the submitted written request of users and / or customers to the above address of the personal data protection officer, the Company is obliged to provide them with access to personal data processed about them, correction of inaccurate personal data, deletion of personal data or restriction of personal data processing. with the possibility of objections to the processing of personal data and the right to data portability.
The contact details of users and / or customers may be used to send promotional notices about the Company’s products and services if the user and / or customer has consented to such processing or if there is a legitimate interest of the Company in such actions, unless those interests are stronger or fundamental rights and freedoms of users and / or customers that require the protection of personal data.
The Company may use contact information and personally contact users and / or customers whose personal information it already possesses, based on a legitimate interest in sending promotional notices about all products and services it provides, using all available advertising channels, unless the user and / or the buyer does not object to such processing.
In order for the user and / or customer to receive notifications that correspond to his wishes and habits, it is necessary for the Company to use certain user and / or customer data to create personalized promotional notices, until the user and / or customer explicitly objects to such data processing. that is, it withdraws its previously submitted application for processing.
The legal basis for the processing of personal data for the stated purposes is the legitimate interest of the Company, unless the interest or fundamental rights and freedoms that require data protection are stronger than that interest.
The Company uses certain data of users and / or customers exclusively for the purposes of its own records, in order to protect the legitimate interests of users and / or customers and / or the Company. For example, this includes the use of personal data for the purpose of creating offers that meet the needs and desires of users and / or customers, market research and analysis.
Data on potential users
The Company is also authorized to collect data on potential users and / or customers of its services and / or products. This information includes basic information (name and surname, e-mail address) but also the interests of potential users and / or customers who contact the Company with the desire to be informed and / or offered certain products and services.
The legal basis for collection in the described case is the consent of the user and / or customer.
Time duration of storage and processing of personal data
Depending on the purpose and legal basis on which the personal data of users and / or customers are collected, the Company is in some cases obliged to keep personal data for a period of time (period) prescribed by relevant regulations or the termination of the purpose for which they were collected. Upon the expiration of the legal deadline that obliges the Company to keep certain personal data or the termination of the purpose, they are deleted.
In cases where the basis for data collection and processing is the legitimate interest of the Company or the consent of the user and / or customer, personal data are stored for the following periods:
a) data on existing users and / or customers: for the duration of the contractual relationship and 12 months after termination;
b) data on potential users and / or customers: 3 months;
Data processed based on the legitimate interest of the Company and / or the consent of users and / or customers may be deleted before the expiration of the period specified in this Policy, in case such deletion is requested by the user and / or customer or when the user and / or customer objects to such process.
User / customer rights
The right to access personal data
The company, as the controller, undertakes on the basis of a written request of the user and / or customer, which may be in the form of e-mail, to provide access to personal data processed about them, to inform them about the purpose of personal data processing, the type of personal the data being processed, the recipients or categories of recipients to whom the personal data have been or will be disclosed, the estimated period of processing or the criteria used to determine that period.
The right to correct inaccurate data
As the processing manager, the Company will enable the correction of inaccurate personal data in each individual case when it is determined that the collected personal data about the user and / or customer are incorrect or there has been a change in the data of the user and / or customer.
The right to delete personal data
The Company will delete the personal data of the user and / or customer in the following cases:
a) when the personal data of the user and / or customer are no longer necessary for the fulfillment of the purpose of processing, ie the termination of the purpose of processing;
b) when the user and / or the buyer withdraws the consent as a legal basis for data processing, and there is no other legal basis for data processing;
c) when the user and / or the customer objects to the processing of data (see more under the title Right to object)
d) when personal data have been illegally processed;
e) where personal data must be deleted in order to fulfill legal obligations under European Union law or the law of the Member State to which the controller is subject;
f) when personal data have been collected in connection with the provision of information society services in relation to the consent of the child.
The right to restrict data processing
Restrictions on the processing of personal data will be provided by the Company in cases when the user and / or customer disputes the accuracy of data, when processing is illegal and the user and / or customer opposes the deletion of data and instead requests restriction of their use, when the controller no longer needs personal data. processing needs but the user and / or customer requests data to meet legal requirements, as well as in case the user and / or customer objects to the processing of personal data based on the legitimate interest of the Company, including the creation of user and / or customer profiles.
The right to object
The user and / or the customer has the right to object to the processing of personal data relating to him if the data are processed for the purposes of the legitimate interest of the controller. In that case, the Company, as the controller, will stop processing personal data, unless it proves that there are compelling legitimate reasons for the processing of personal data in relation to the rights of users and / or customers, or in the case when data processing serves to set, realize or defend legal requirements.
If the personal data of the user and / or customer are processed for the purposes of direct marketing, the user has the right at any time to object to the processing for the purposes of direct marketing, especially if personal data is used for the purpose of creating a profile.
Where personal data is processed?
The Company processes personal data of users and / or customers in the Republic of Croatia.
Under what conditions is personal data passed on to third parties
The Company forwards personal data of users and / or customers to third parties (including competent authorities) only in the following cases:
a) the consent of the user and / or customer;
b) for the purpose of fulfilling the legal obligations of the Company;
c) when such processing is necessary to protect the key interests of users and / or customers.
The active role of the user and / or customer in the protection of privacy is reflected in giving consent as a voluntary, specially informed and unambiguous expression of the wishes of the respondent to whom he gives a statement or clear affirmative action consent to the processing of personal data. Consent management implies the possibility that the user and / or the buyer by active and unambiguous action authorizes the Company to collect and process certain personal data for one or more purposes (consent of the respondent), or to withdraw previously given consent to collect and process personal data. one or more purposes.
Who to talk to
Data Protection Officer
10250 Lučko, CROATIA
The Company reserves the right to amend this Policy at any time, without giving any special notice to interested parties. For this reason, it is recommended that all interested parties regularly check the content of the Company’s website for information on the updated content of this Policy.
In Lučko, May 2018.